Política de envío
Origen de Envío
Todos los pedidos se envían desde nuestras instalaciones ubicadas en Montreal, Quebec (Canadá).
Tarifas de Envío
Shipping charges are calculated based on the weight, shipping destination, and delivery speed of your order. While we strive to keep our rates up to date, they are subject to change by the postal carriers. Any rate adjustments will be reflected at checkout before you finalize your order.
Opciones de Envío
All shipping options displayed during checkout are for ground/standard service, without signature confirmation or insurance. We work with trusted carriers including UPS, FedEx, Canpar, Purolator, GLS, and other local delivery companies to process and ship your orders. You can select the delivery method that best suits your needs at checkout.
Direcciones de Apartado Postal
No enviamos a direcciones de apartado postal, ya que nuestros servicios de envío no incluyen Canada Post.
Tiempo de Procesamiento del Pedido
Please note that our current processing time is displayed at the top of each page in the notice band. This processing time refers to the time it takes to prepare and package your order before it is handed over to the carrier for shipping.
Información de Seguimiento
Once your shipping label is created and your package is ready to ship, a tracking number will be sent to you via email.
Pedidos Internacionales
For orders outside of Canada, all customs fees are the responsibility of the customer. If you have any questions regarding customs fees, please contact your carrier directly.
Retrasos y Responsabilidad del Transportista
While we do our best to ensure timely shipping, please note that postal carriers may experience delays that are beyond our control. Delays can be caused by inclement weather, high shipping volumes, or seasonal rushes, especially during the holidays. Once your package departs from our facility and is in the carrier’s hands, we relinquish responsibility for any delays, damages, or losses. In the event of a lost or damaged package, it is the customer’s responsibility to initiate a claim with the carrier’s customer service as soon as possible.
Política de Envío Gratis para Artículos Minoristas
Nos complace ofrecer envío gratis en artículos minoristas dentro de ubicaciones seleccionadas.
Busque productos marcados con la etiqueta verde "MINORISTA" o aquellos que incluyan "Envío Gratis" en el título del producto.
Importante:
Para calificar para envío gratis, todos los artículos en su carrito deben ser productos minoristas.
Los pedidos que incluyen artículos a granel no son elegibles para envío gratuito.
Ubicaciones Elegibles para Envío Gratuito
We offer free shipping to major areas in the provinces of Quebec and Ontario. However, the following postal codes are excluded from this offer:
- Quebec: G0G, G0H, J0M, J0Y
- Ontario: P0T, P0V, P0W, P7A, P8N, P9A
Exclusiones Ubicaciones para Envío Gratuito
Please note that free shipping is not available for locations outside of the listed postal codes in Quebec and Ontario, as well as to other provinces or regions.
[Fecha de Actualización de la Política: 16 de junio de 2023]