Politique d'expédition
Origine de l'expédition
Toutes les commandes sont expédiées depuis notre entrepôt situé à Montréal, Québec (Canada).
Tarifs d'expédition
Shipping charges are calculated based on the weight, shipping destination, and delivery speed of your order. While we strive to keep our rates up to date, they are subject to change by the postal carriers. Any rate adjustments will be reflected at checkout before you finalize your order.
Options d'expédition
All shipping options displayed during checkout are for ground/standard service, without signature confirmation or insurance. We work with trusted carriers including UPS, FedEx, Canpar, Purolator, GLS, and other local delivery companies to process and ship your orders. You can select the delivery method that best suits your needs at checkout.
Adresses de boîte postale
Nous n'expédions pas aux adresses de boîte postale, car nos services d'expédition n'incluent pas Postes Canada.
Délai de traitement des commandes
Please note that our current processing time is displayed at the top of each page in the notice band. This processing time refers to the time it takes to prepare and package your order before it is handed over to the carrier for shipping.
Informations de suivi
Once your shipping label is created and your package is ready to ship, a tracking number will be sent to you via email.
Commandes internationales
For orders outside of Canada, all customs fees are the responsibility of the customer. If you have any questions regarding customs fees, please contact your carrier directly.
Retards et responsabilité du transporteur
While we do our best to ensure timely shipping, please note that postal carriers may experience delays that are beyond our control. Delays can be caused by inclement weather, high shipping volumes, or seasonal rushes, especially during the holidays. Once your package departs from our facility and is in the carrier’s hands, we relinquish responsibility for any delays, damages, or losses. In the event of a lost or damaged package, it is the customer’s responsibility to initiate a claim with the carrier’s customer service as soon as possible.
Politique de livraison gratuite pour les articles de détail
Nous sommes heureux d'offrir la livraison gratuite sur les articles de détail dans certaines localités.
Recherchez les produits marqués avec l'étiquette verte « DÉTAIL » ou ceux qui incluent « Livraison gratuite » dans le titre du produit.
Important :
Pour bénéficier de la livraison gratuite, tous les articles dans votre panier doivent être des produits de détail.
Les commandes incluant des articles en vrac ne sont pas éligibles à la livraison gratuite.
Lieux éligibles à la livraison gratuite
We offer free shipping to major areas in the provinces of Quebec and Ontario. However, the following postal codes are excluded from this offer:
- Québec: G0G, G0H, J0M, J0Y
- Ontario: P0T, P0V, P0W, P7A, P8N, P9A
Exclusions Lieux pour la livraison gratuite
Please note that free shipping is not available for locations outside of the listed postal codes in Quebec and Ontario, as well as to other provinces or regions.
[Date de mise à jour de la politique : 16 juin 2023]