配送ポリシー
発送元
すべての注文は、カナダ・ケベック州モントリオールにある当社施設から発送されます。
配送料金
Shipping charges are calculated based on the weight, shipping destination, and delivery speed of your order. While we strive to keep our rates up to date, they are subject to change by the postal carriers. Any rate adjustments will be reflected at checkout before you finalize your order.
配送オプション
All shipping options displayed during checkout are for ground/standard service, without signature confirmation or insurance. We work with trusted carriers including UPS, FedEx, Canpar, Purolator, GLS, and other local delivery companies to process and ship your orders. You can select the delivery method that best suits your needs at checkout.
私書箱住所
当社の配送サービスにはカナダ郵便が含まれていないため、私書箱住所への発送は行いません。
注文処理時間
Please note that our current processing time is displayed at the top of each page in the notice band. This processing time refers to the time it takes to prepare and package your order before it is handed over to the carrier for shipping.
追跡情報
Once your shipping label is created and your package is ready to ship, a tracking number will be sent to you via email.
国際注文
For orders outside of Canada, all customs fees are the responsibility of the customer. If you have any questions regarding customs fees, please contact your carrier directly.
遅延と運送会社の責任
While we do our best to ensure timely shipping, please note that postal carriers may experience delays that are beyond our control. Delays can be caused by inclement weather, high shipping volumes, or seasonal rushes, especially during the holidays. Once your package departs from our facility and is in the carrier’s hands, we relinquish responsibility for any delays, damages, or losses. In the event of a lost or damaged package, it is the customer’s responsibility to initiate a claim with the carrier’s customer service as soon as possible.
小売商品の無料配送ポリシー
特定の地域内での小売商品の無料配送を提供しております。
緑色の「RETAIL」 ラベルが付いた商品、または商品タイトルに「無料配送」と記載されている商品をご確認ください。
重要：
無料配送の対象となるには、カート内のすべての商品が小売商品である必要があります。
大量注文を含む注文は送料無料の対象外となります。
送料無料の対象地域
We offer free shipping to major areas in the provinces of Quebec and Ontario. However, the following postal codes are excluded from this offer:
- ケベック州: G0G, G0H, J0M, J0Y
- オンタリオ州: P0T, P0V, P0W, P7A, P8N, P9A
除外事項 送料無料の対象地域
Please note that free shipping is not available for locations outside of the listed postal codes in Quebec and Ontario, as well as to other provinces or regions.
【ポリシー更新日：2023年6月16日】